Pets and Other Polices
That's our Maggie above, doing what she loves to do - fetching sticks. She means the world to us and she goes where ever we go. We understand why some families travel with their four legged members.
While they are welcome, dogs must be well behaved, and socialize well with people and other dogs. Owners must clean up after them. Failure to comply with any of these rules can result in a monetary charge, eviction of RiverHouse Vacations property, or both, without notice.
We also understand that many people are allergic to dogs. We don't allow dogs on any furniture. Both properties have hardwood flooring throughout and are cleaned to the highest standards after each family/guest departs. We want everyone to be comfortable and enjoy their stay with us.

Guest cancellations: Cancellation requests must be made via email. Deposits will be refunded less a $50 cancellation fee if notice is given 45 days out of arrival date. Cancellations received 44 days or less of arrival are not refundable.
Check-In Time: 4 p.m. Early check in arrangements may be made prior to arrival
Check-Out Time: 11 am. Unauthorized late check outs may be subject to a late departure fee
Delayed Arrivals: Non-refundable. Individual circumstances may be considered
Delivery of Instructions and Access Information: Via email upon receipt of balance in full Includes map and directions
Excessive Cleaning Costs: Guest is responsible for paying excessive cleaning costs stemming from extraordinary cleaning above the standard typical Guest stay. Cleaning associated with defacing the property, or above the standard fees is considered property damage.
Excessive Noise: This is a quiet, rural area, noise complaints may result in eviction by local police or security personnel. Screaming, swearing, yelling, etc will not be tolerated.
Guest Account Termination: The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm and disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
Guest Stay Contract: Contract including liability waiver to be signed upon arrival. A copy will be sent via email at time of booking.
Housekeeping: Departure clean included.
Ineligible Guests : Refusal of Business: 48-Hour Reservation Cancellation The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this propertys Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
Late Reservation Payments: Not permitted. Late payments will result in cancellation of booking without refund Liability: The Guest doing the booking is responsible and liable for all damages for ensuring that these policies are respected and adhered to. Details included in guest stay contract
Long Term Stays: See rates
Maintenance Emergencies: Contact owner. Emergency numbers and procedures are posted inside each property.
Maximum Sleeping Capacity: 8. Extra persons not permitted. Extra charges or eviction may apply.
Minimum Age Requirement: Person making reservation/signing arrival documents must be at least 25 years of age.
Minimum Stay: See rate table
Missing Items: Guests will assume costs of replacing items that are missing upon the Guest departure
Noise Restrictions: Disturbing neighboring residents is prohibited. Fines will be levied on the spot to Guests who are disturbing the peace. Normal conversation pitch is accepted. Continued screaming, yelling and/or swearing is not. The Owner will not refund evicted Guests.
Privacy: The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
Property Damage: Property damage of common or private property includes: physical damage, excessive cleaning, defacing property, excessive noise, littering, lude public behavior, missing items/theft Guest agrees to pay up to $500 CAD for all private or common property damage caused by the Guest themselves, or a member of their party. Guests may also be evicted. Refunds will not be issued in the event of eviction. Owner reserves the right to request Guest account inactivation
Rental Accommodation Zoning: Zoned for nightly rentals
Reservation Changes: Reservations can be changed based on our cancellation policies
Ski & Snowboard Gear Storage: Skiis, boards and bikes are not permitted in house. A covered area on deck is provided.
Smoking: Not permitted anywhere on property. Strictly enforced and substantial charges could apply.
Terms of Eviction: As described in rental contract.
Hunting & Firearms: Not permitted anywhere on property.
Travel Reseller Bookings: We gratefully accept and invite travel re-seller, tour operator and 3rd party bookings. We do not pay a commission on the posted rate. Please invoice the Guest directly and independently to include your fee.